David Byrum, the Regional Managing Director of Kepner Tregoe, and Neil McGregor from Human Synergistics, outlined the 6 stages on the journey of organisational change, and highlighted tools and methodologies that can be implemented to successfully progress through each stage.
The phases of organisational change are stagnating, transitioning, transforming and sustaining, can be characterised by these 6 stages:
Just fix it
Focus on your job only
No individual development
No performance feedback
No need to improve
No need to develop
Limited performance feedback
Get it right by the book
Don't rock the boat
We better clean up - there's a visitor coming
Technical development of managers only
Performance knowledge is available
Daily discipline for problem solving
Operators are only required to know how
Technical development for all
'Why' we do things discussed
Delivery of step change in performance
360 degree performance feedback
Information sharing company wide
Future focus
Customer and all stakeholder focus is proactive
Everyone encouraged to be their best
every shift is important
every minute of every shift is important
everyone has a role to play
commitment to consistency in everything you do
discipline
critical few focus
drive for excellence
The session was very relevant given the current economic climate on how significant gains can be achieved without significant capital outlay.