Retention Specialist

Location: melbourne
Job Type: permanent
Salary: $120000 - $140000 per annum
Contact: Hannah Stock
About the Company
A global leader in healthcare solutions, this organisation is at the forefront of medical and dental technology, driving customer success across the industry. With a strong reputation for innovation and a commitment to customer-centric solutions, they operate in over 30 countries, delivering cutting-edge products and services to healthcare professionals worldwide.

The Role

This is a brand-new role, designed to drive customer retention and engagement within the organisation’s healthcare software division. As the Retention Specialist, you’ll take ownership of customer loyalty initiatives, ensuring businesses maximise their investment in the company’s products. Working closely with Sales, Marketing, and Customer Success teams, you’ll develop data-driven strategies to enhance engagement, predict churn, and improve long-term customer retention.

Key Responsibilities:
  • Design and implement retention strategies to minimise customer churn.
  • Utilise data analytics to predict churn trends and identify customer behaviour patterns.
  • Drive customer engagement campaigns across digital, CRM, and marketing channels.
  • Develop and manage customer loyalty programs to foster long-term relationships.
  • Collaborate cross-functionally with Sales, Marketing, and Customer Success teams to enhance customer satisfaction.
  • Implement CRM best practices (HubSpot expertise preferred) to optimise customer interactions.
  • Take a soft sales approach, proactively reaching out to customers to reinforce product value and prevent attrition.
Candidate profile
  • Experience in healthcare, SaaS, or practice management software industries.
  • Strong data and analytics skills, capable of identifying trends from large data sets.
  • Previous customer-facing experience, with a professional and strategic approach.
  • CRM expertise and ability to leverage automation tools.
  • Proven ability to develop and execute retention and engagement strategies.
  • Understanding of loyalty programs and customer success frameworks.

If this sounds like an opportunity where you'd thrive, click apply now or get in touch directly with Hannah Stock 0483 957 586

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

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