Manager - D2C and Digital Commerce

Location: sydney
Job Type: permanent
Salary: Competitive salary package based on experience
Contact: Nick Barry
About the Company
We are working with a fast-growing consumer brand with a strong reputation for delivering innovative products directly to consumers. As a company, they are committed to staying at the forefront of e-commerce and digital marketing to provide exceptional customer experiences. Their Direct-to-Consumer (D2C) model has been integral to their success, and they continue to evolve with the digital landscape, expanding their reach and growing their loyal customer base. With a focus on high-quality products and customer satisfaction, this brand is set for continued growth and innovation.

About the Role
The newly created Manager D2C/Digital Commerce Manager role will lead and drive the e-commerce strategy for the brand, with a particular focus on scaling and optimizing their Direct-to-Consumer (D2C) digital platforms. This person will be responsible for implementing omnichannel marketing strategies that span both online and offline touchpoints, ensuring a seamless customer journey across all platforms. The role will focus on optimizing the customer experience, driving growth through innovative digital commerce campaigns, and improving performance using data-driven insights.

As the Manager D2C/Digital Commerce Manager, you will work cross-functionally with marketing, product, and operations teams to ensure alignment and execute initiatives that drive growth. You will be key in managing digital commerce campaigns, improving site performance, and enhancing customer retention strategies while also leveraging offline retail, pop-ups, and other non-digital channels to provide a fully integrated customer experience.

About You
To be considered for this role, you must have proven experience in a D2C consumer brand environment, managing e-commerce strategies and digital platforms across both online and offline channels. You should have a comprehensive understanding of omnichannel marketing strategies, using a mix of digital and physical touchpoints to enhance the customer journey and drive engagement. This includes both e-commerce platforms and offline experiences, such as in-store promotions, pop-ups, or events.
You should have a strong background in utilizing data and analytics to continuously refine and optimize digital commerce efforts and customer experiences. A proven track record in stakeholder management and the ability to collaborate across teams to align on goals and deliver results is essential. You should also have experience working with e-commerce tools (such as Shopify, Google Analytics, CRM systems), and a keen eye for performance metrics and continuous improvement.

What’s in it for you
You will be joining a dynamic, fast-paced team within a leading consumer brand that is focused on digital innovation and e-commerce growth. This role offers you the opportunity to play a key part in shaping the future of the brand’s omnichannel presence, working with a talented team and influencing the brand’s strategy. The company offers hybrid working arrangements, a competitive salary, and a benefits package that reflects your contributions.

How to Apply
To apply, click the APPLY NOW button to submit your CV for review. For more information, get in touch with Nick Barry at nickb@sdecom.au alternatively call 0438015341. If this role doesn’t sound quite right, but you’re interested in exploring new opportunities, connect with us on LinkedIn.

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