Customer Service Representative

Location: melbourne
Job Type: permanent
Salary: Competitive package with great benefits
Contact: Alex Iaconelli
About the Company:
Our client is a growing and dynamic FMCG Business that is making significant strides in their already various channels and sectors. Already a leading Australian producer in their field, our client is excitingly looking to further grow and extend their already large customer base. This is a fantastic opportunity to be part of a privately-owned business with a positive culture, offering an engaging culture and work environment.

About the Role:
Our client is seeking a proactive and innovative Customer Service Executive to contribute to the customer service and retail operations. This hybrid role combines elements of selling, customer service, and problem-solving, with a key focus on building customer relationships, order processing and proactive thinking. Key responsibilities include completing daily telecalls cycles, processing orders in an accurate manner, encouraging the purchase of our clients products, selling in new lines and innovation and building long term relationships. This role is perfect for an individual who can navigate, problem solve and grow whilst fostering a culture of customer satisfaction and business excellence.

Skills and Expertise:
The ideal successful candidate will have a strong background in customer service roles in the food industry or consumer goods. If you are and individual that is warm, inquisitive and creative, this role could be perfect for you. Proficiency in CRM systems is preferred, and a style that emphasizes proactive engagement, team development and a positive working environment would make for success within this role. This role may also suit a junior sales candidate looking to grow within the FMCG industry.

Benefits:
Our client offers monthly free products for employees, weekly office lunches prepared by the in-house cooks, a relaxed office atmosphere and good flexibility hours wise.

How to Apply:
Click on the APPLY button or contact Alex Iaconelli on 0483 951 577 for a confidential discussion. If this role doesn’t sound quite right for you but you are open to hearing about new opportunities, feel free to get in touch or create your candidate profile on our website to set up job alerts.

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